Our Service Order Module was designed from the ground up to be a flexible, table-driven solution for any organization, particularly Utilities, requiring a feature-rich service order system.
- Service Order types define how Customer and Service Address information are managed
- Job Types define how the status and actions of the job are managed
- Status codes defined by Order Type
- Actions and sequence defined by Job Type
- Multiple Jobs per Service Order
- Typical Operations / Labor can be defined and sequenced by Job Type – override possible at reporting time
- Typical Materials can be defined and sequenced by Job Type – override possible at reporting time
- Typical Miscellaneous Costs can be defined by Job Type – override possible at reporting time
- Questionnaire by Job Type for predefined questions to ask pre-work or post-work
- Default Job for rules if Operations, Materials etc. are similar per Job.
- Flexible query tool with filters on Order Type, Job Code, Status, Order number range, Service Address, Customer details and various date ranges
- Quick Entry for small maintenance jobs or Status/Action entry for long term jobs where reporting is done by different individuals or groups
- Integration with Inventory and Utility Costs
- Security by Status and Action